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What payment Methods Do You Accept?
Do you offer any Free Shipping?
Do you offer international shipping?
How do I pay for my order?
What if I received a Discount Coupon?
How Soon Do You Ship?
How do We know if an Item is in stock?
Do you sell finished products, or kits only?
How do I see a bigger Picture?
How do I find something specific for which I'm searching?
I don't see what I'm looking for; do you offer special request services?
Do You Share My Personal Information With Anyone?
Do You Have a Catalog?
What is Your Refund Policy?
Do you Offer Estate Reductions or Consignment Sales?
Do you recommend any products to help me stitch these kits?
Vintage Stitchery Kits Customer service & return policy
I don't like to sort the floss for my stitching kits, can you do it for me?


What payment Methods Do You Accept?
We currently accept all major credit card payments, e-check and cash transfers via PayPal here on our Ecrater Site. Google Checkout is retiring, and will be removed from all our websites. We also accept money orders & cashier's checks (personal checks with pre-approval only); for our United States Customers Only. Due to the High Rate of International Fraud, We can no longer accept Money Orders or Personal Checks from our International Clients. If you wish to place an order and pay with well concealed cash, please contact us and we'll be happy to send you an invoice. Shipments made promptly after payments clear to account.Email notifications sent to email address listed on payment account. Please double check your shipment information during checkout to ensure prompt delivery.

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Do you offer any Free Shipping?
Yes! All Domestic Purchases ship entirely free of charge~ Our Canadian Clients are also eligible for Free shipping on purchases totalling $225* or more! All International Purchases to other countries totalling $300* or more ship entirely free of charge too! * This is to help clients offset their Customs/Duties Charges which may arise on importing stitchery wares**Shopping Cart Total After all Discounts and Coupons Applied must total more than $225 $(300 overseas) USD Here is some helpful information for our UK Buyers: http://www.hmrc.gov.uk/customs/post/internet.htm International Purchasers~ please wait for invoice with appropriate shipping charges prior to paying~ all payments submitted without shipping charges will be refunded and updated invoice sent. Many of these vintage kits are irreplaceable, and delivery may require a signature for insurance purposes. The mail carrier will leave a slip to sign acceptace of parcel and request re-delivery if you are unavailable for signature at time of delivery; no need for a trip to the post office!

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Do you offer international shipping?
Yes! We currently offer quick and secure shipments for our international clientele via USPS express mail service.( $25USD for Canada Clients, $40 USD for overseas clientele.) Express Mail Service is the ONLY Shipping choice available for international orders. * Note* International Clientele whose countries require them to pay Customs Duties/ VAT Taxes, Etc, are entirely responsible for paying those fees to their country. Items are appropriately marked as Commercial Item, and import fees are the responsibility of Client importing them. UK Buyers; here is some helpful information: http://www.hmrc.gov.uk/customs/post/internet.htm The list of our worldwide clientele is very long and filled with extremely happy stitchers!If you don't see your country listed in the countries to which we ship, please email us~ we're happy to ship worldwide via USPS express Mail Service! Our Canadian stitchers who purchase $225* or More in stitchery items receive free shipping on their purchases~ All other international clients who purchase $300* or more in Needlework products receive completely free shipping charges on their order. **Please Note***As a licensed business, we are held to strict laws under which we must operate. We ship all of our international purchases with customs forms correctly filled out, and our worldwide clients are subject to whatever taxes, customs duties, and VAT sorts of charges their own countries impose upon them for purchasing international wares. We offer free shipping on purchases of $300* US at our needlework websites as a courtesy to help offset those charges that may be incurred by international clients importing our stitchery wares.*** ***International clients~ please wait for invoice with shipping charges~ all payments sent without appropriate shipping charges will be refunded, and items not sent until payment for entire order is paid.*Shopping Cart Total After all Discounts and Coupons Applied must total more than $225 / ($300 overseas)USD

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How do I pay for my order?
You may pay immediately upon purchase with paypal checkout using your credit card or debit card. No account necessary. If you are participating in special discount program or need to use a coupon, please wait for discounted invoice to arrive in your email inbox.(Weekend Orders usually processed after 6 pm) Or, if you are a Domestic Client, you may pay directly through the ecrater check out system once you've placed your order. Shipments made promptly after payments clear to account. Austintatious Offerings Discounts will NOT show on the ecrater check out system, and must be applied by waiting for our customized invoice. We currently accept all major credit card payments, e-check and cash transfers via PayPal , our chosen payment processors. We also accept money orders & cashier's checks (personal checks with pre-approval only); for our United States Customers Only. Due to the High Rate of International Fraud, We can no longer accept Money Orders or Personal Checks from our International Clients. If you wish to place an order and pay with well concealed cash, please contact us and we'll be happy to send you an invoice.

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What if I received a Discount Coupon?
Simple and easy~ If you're a paypal user just jot us a note through the ecrater contact seller link, or email us at tlaustin@austintatiousofferings to let us know you'd like to redeem your discounts, and we'll promptly send you an adjusted invoice for your purchases.*Please mention your discount prior to checkout in order to be applicable.Coupons with Expiration Date Expire 11:59 pm Eastern Daylight Savings Time on date given with offer. Thank you for shopping with us! We offer various discount codes for our newsletter subscribers, and you are welcome to use them in addition to any sale prices which may be in effect at the time of your order. However, only one discount code may be applied per offer; codes cannot be combined. You must enter your coupon code during the checkout process; No discounts will be applied retroactively. Paying by Postal Mail? We'll be happy to send an invoice reflecting your discount for your convenience! Clients using discount codes when purchasing via money order, cashier's checks or personal checks may print the invoice out and send it with your payment via postal mail. Did you know? As a subscriber, you are welcome to use your discount code once at each of our vintage stitchery sites too! Be sure to visit our "Links" section to check them out! *Don't have a discount code yet? Be sure to create an account at our main site: www.austintatiousofferings.com, and to subscribe to our Newsletters too. We'll send out subscribers only discounts you'll be able to use on your stitchery purchases at your convenience! Totals for Free Shipping Discounts are calculated AFTER discounts applied; International Orders must total more than $300 USD AFTER discounts to qualify for free shipping discount. *Please note* We are not responsible for any expired discount codes or sale prices which you've found from any website other than our own. We gladly answer all inquiries via Email, and prices of items are clearly marked on our sites* For up to date discount codes, please subscribe to our Monthly Newsletters. We do NOT honor expired discount codes, or inaccurate sale prices reflected by any out of date search engines. Please make inquiries prior to purchase if you have questions.

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How Soon Do You Ship?
Once your payment has cleared to our accounts, your order is sent to our shipping clerks for immediate dispatch~ usually within 24-48 hours of payment. Some orders placed can take up to 7 days for payment to clear. (Money Orders and Cashier's Checks subject to up to 2 weeks clearing time period) You'll receive an email with package details once the item has entered the mail stream. Many of these vintage kits are irreplaceable, and delivery may require a signature for insurance purposes. The mail carrier will leave a slip to sign acceptace of parcel and request re-delivery if you are unavailable for signature at time of delivery; no need for a trip to the post office!

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How do We know if an Item is in stock?
All items listed are ready for immediate purchase~ if you don't see something for which you're searching, please jot us an email and we'll be happy to check our inventory for you .***Please note~ on occasion search engines take a few hours to update~ if you happen to see an item which has an 'ON HOLD' button, this item has recently sold out, and the inventory is updating. If this case arises, please feel free to contact us about when the item will be in stock again~ we're happy to start a wishlist for you if it's sold out!*** If you've seen it on our other website, just contact us and we'll gladly make it available for your purchase here~ we're here to serve! We specialize in custom searches for our stitchery clientele. With over 2000 kits in stock, we often have the very item for which you're searching. If we don't, our buyers will search worldwide to help locate your special request. Due to vintage / rare nature of most items, All Sales Final & Non-Refundable. We're happy to answer any questions you may have! Drop us a note at tlaustin@austintatiousofferings.com We'll reply promptly ; make sure to set your email preferences to allow contact from us through your internet service provider spam filters.

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Do you sell finished products, or kits only?
We are purveyors of vintage rare and contemporary stitchery craft KITS. We're pleased to be able to offer the beginning and experienced stitcher alike a wide range of options to unleash their creativity. On occasion, we are asked to complete an item for someone~ please ask; we may be able to find a stitcher with the appropriate expertise to help you get your treasure finished. Service availability differs depending on staff project list, and is not a part of the regular service we offer. We do NOT sell finished products.

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How do I see a bigger Picture?
Simple! Just click on the photo in the listing, and a new window will come up with the larger photo.

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How do I find something specific for which I'm searching?
We have several available search tools here on the site. Feel Free to use the Search bar on the left side of the page, or click at the top 'Categories' link. We do our best to keep the site updated and easy to use. If you're having trouble, please do email us, we'll do our best to help you find your stitching treasure! Don't forget to visit all of our information pages if you have a question, or, if you still can't find it, email us at: tlaustin@austintatiousofferings.com Or use the Ask the Seller a question link. We're here to serve you~ it's OUR pleasure!

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I don't see what I'm looking for; do you offer special request services?
Yes! We know that our stitchery clientele often has something special on a wish list that's out of production, and a must have to complete a collection, or give as a special gift. Just email us with as many details about the item as you might have, and we'll be happy to place a special search on the piece for you. Please be aware that it may take several months or more, depending on how long your requested item has been out of stock. We do our best to keep you updated on searches, and will notify you promptly once the item has been procured. Email us at: tlaustin@austintatiousofferings.com or im2yar4u@aol.com. Make sure to bookmark the site and come back often; we update our inventory daily!

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Do You Share My Personal Information With Anyone?
NO! At Austintatious Offerings we respect your privacy. We know you're here to purchase products you want with quickness and ease; Not to join book clubs or movie rental places or the like. We may contact you from time to time with special offers here at our site.We may send you discount coupons via postal mail on occasion. If you would prefer NOT to have these mailed to you when they become available~ just let us know. We do NOT give your information to any parties at all. Paypal is a private, easy to use online payment site that protect your privacy and payment information. Any questions? Please ask. We're here to serve you!

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Do You Have a Catalog?
We're sorry, we do not offer a printed catalog of our items at this time.

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What is Your Refund Policy?
Due to copyright issues, and vintage / rare nature of most items, All Sales Final & Non-Refundable. All Vintage Jewelry and Collectible Items are sold as is; with wear, use and condition as sold. No Refunds or Exchanges Available on Vintage Jewelry or Vintage Collectible Items. No Exceptions. We're happy to answer any questions you may have prior to purchase. All Stitchery items brand new in manufacturing packaging, unless otherwise indicated.Vintage Items Usually New and unopened in slightly shopworn packaging~condition unused and unstitched unless otherwise indicated. All Items are Sold As Is, in stored, vintage condition. Due to vintage Nature of Items, we Recommend A thorough Airing and cleaning prior to working them , should allergens be a concern to you. *Note* If an event arises that an exchange must be made, items must be shipped back to us unopened and in condition sent at buyer's expense within 7 day time period. Returned for exchange items are subject to 35% re-stocking fee. Exchange refunds are processed as store credit only. As Noted, Special Request Orders are Not Considered Exchangeable Items. An item sent back without prior communication may not be credited; please contact us via email to ensure that you will receive credit. Opened items will not be credited to your account if sent back without prior email communication No exceptions. Absolutely No Exchanges/Refunds on Charts or Patterns. No Exceptions.

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Do you Offer Estate Reductions or Consignment Sales?
Yes We Do! Please feel free to contact us at tlaustin@austintatiousofferings.com . We offer estate buy outs, and can also arrange consignment auction sales for you at our ebay site.We also offer needlework store buyouts if you're a shop owner who's decided to retire from needlework sales. We're happy to help you find friendly homes for your no longer needed stitchery items!

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Do you recommend any products to help me stitch these kits?
Yes We Do! Please visit these fine sites! Many vintage kits are without needles due to oxidation issues and simply the age of the kits. If you are in need of needles appropriate for the kit, please let us know,we'll be happy to provide you one! If you are need of stretcher frames, hoops, daylight lamps, etc, please let us know. We are able to procure these for you from our supplier and can have them delivered promptly for your stitching convenience. http://www.austintatiousofferings.com ( Offering a lovely selection of needle work accessories; scissors, scissor fobs, marking pins, etc) http://needlepointframes.net

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Vintage Stitchery Kits Customer service & return policy
All Stitchery items brand new in manufacturing packaging, unless otherwise indicated.Vintage Items Usually New and unopened in slightly shopworn packaging~condition unused and unstitched unless otherwise indicated. Due to vintage Nature of Items, we Recommend A thorough Airing prior to working them should allergens be a concern to you; many kits are more than 30 years old, and we recommend a careful cleaning according to manufacturer suggestion . Many of these kits are more than 30 years old, and stitcher may prefer to launder according to manufacturer directions prior to stitching. Slight storage stains may happen on occasion , and are to be expected with vintage kits, depending on the storage from original estate, and are taken into consideration with valuation of kit. Many vintage stitchery enthusiasts also rinse and thoroughly dry wools and flosses in accordance with manufacturer suggestions to keep project fresh while working. We store all pieces in a smoke-free and pet free environment once they arrive at our facilities. All Sales Final & Non-Refundable. We Strive for Accurate Listing Details to ensure your satisfaction. If a problem should arise, please contact us via email and we'll do our very Best to make sure you're Satisfied. We're sure you're going to enjoy your purchases from us and we invite you to come back again and again! *Note* If an event arises that an exchange must be made, items must be shipped back to us unopened and in condition sent at buyer's expense within 7 day time period. Return/exchange items are subject to 35% re-stocking fee. Special Request Orders are Not Considered Exchangeable Items.Absolutely No Exchanges/Refunds on Charts or Patterns. No Exceptions. All Vintage Jewelry and Collectible Items are sold as is; with wear, use and condition as sold. No Refunds or Exchanges Available on Vintage Jewelry or Vintage Collectible Items. No Exceptions.

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I don't like to sort the floss for my stitching kits, can you do it for me?
Yes we can! We offer sorting/labeling service for those of our clients who do not enjoy the process. The cost varies depending on the kit size/type, starting at $15 for basic Dimensions and Bucilla Cross Stitch Kits, and going up in cost to $100 for large, custom exotic manufacturer kits. ~ Just ask us at the time of your order, and we will send you a separate invoice for the added charge ( per kit). Once service invoice is paid, we'll sort and label your flosses for you, then prepare kit for shipping. We're happy to serve!

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Last Updated: 18 Aug 2017 03:59:54 PDT home  |  about  |  terms  |  contact
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